USER GUIDE DOWNLOAD
GENERAL
- How to pair the Global Hotspot to your mobile device (video)
- It says my phone number is already associated with another account?
- It says my serial number is invalid. What do I do?
- Once the device is activated, how long do I need to wait to use the device?
- What is the return policy?
- How long does the hotspot stay charged when it's not in use?
HOW IT WORKS
- What features are included with Somewear?
- What satellite constellation does Somewear operate on?
- Can I use Somewear anywhere?
- What do the indicator lights mean?
- How do I turn Somewear ON/OFF?
- Can I use the Somewear App while in cellular range?
MESSAGING
- What are cell/wifi messages? Do they count against my plan?
- Do people need to download the app to text me back?
- Can I communicate with other satellite enabled devices?
- How can I delete a single message or an entire conversation?
- How do I know if my message has been delivered?
- Is there a character limit or length restriction on messages?
WEATHER
TRACKING
- How to start a tracking session (video)
- How do I share my current location?
- How much does it cost for each additional message or pin drop if you exceed those allowed in your service plan?
- How can I check how far I traveled during my tracking session?
- When a tracking session is complete, how can I see the elapsed tracking time?
- How many users can track me simultaneously?
SOS
DEVICE SPECIFICATIONS
DATA & SUBSCRIPTION MANAGEMENT
- How to manage your data subscription (video)
- How does "pausing" your plan work?
- How can I switch from my annual plan to a monthly one?
- How can I switch from my monthly plan to an annual one?
- How much is the activation fee?
- How can I monitor my data usage?